行銷業務部 業務總監 Director of Sales

Position Overview

Functions as the leader of the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and is responsible for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals, and guest and associate satisfaction. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

The Role

1. Excellent selling skills and understanding of sales processes

2. Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.

4. Ability to prioritize and organize multiple work assignments and delegate responsibility effectively.

5. Ability to communicate the Capella ethos to the Sales Team, to other employees at a property level, and to guests

6. Strong problem-solving and organizational skills.

7. Strong presentation and platform skills.

8. Excellent negotiation skills

9. Strong customer and employee relations skills

10. Builds the department's top-line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotel based on the event profile.

11. Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

12. Requires advanced knowledge of the principles and practices within the sales / marketing / hospitality profession.

13. Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.

14. Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure.

15. Must be able to work with and understand financial information and data and basic arithmetic functions.

16. Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of the department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

17. Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and lead to increased market share.

Talent Profile

1. Knowledge of hotel sales management concepts, processes, and strategies.

2. 2~3 years' experience in similar roles and luxury hotels / resort capacity.

3. Financial Management.

4. Can legally work in Taiwan.

1. 優秀的銷售技巧和對銷售流程的理解

2. 具有較強的分析能力，能夠制定和審查報告（包括收入管理）並確定其他提高業務水平的機會和方法。

4. 能夠優先安排和組織多項工作任務並有效地委派責任。

5. 能夠向銷售團隊、飯店層面的其他員工以及賓客傳達嘉佩樂精神

6、較強的解決問題和組織能力。

7. 較強的演講和平台能力。

8.優秀的談判技巧

9. 強大的客戶和員工關係技巧

10. 遵守銷售和行銷總監所製定的銷售策略指導方針，建立部門的最高收入。根據活動概況確定飯店的收入機會。

11. 擅長主動銷售。針對關鍵客戶、市場或細分市場，重點在於主動招攬和客戶飽和。主動識別、鑑定和招攬新業務，以實現個人和酒店收入目標。重點關注潛在銷售收入較大的客戶。

12. 需要對銷售 / 行銷 / 旅館業的原則和實踐有深入的了解。

13. 確保高水準的客戶滿意度，建立長期互惠互利的客戶關係，以支持未來的收入成長。

14. 必須能夠在緊張的高壓情況下正常工作；在壓力下保持冷靜和客觀。

15. 必須能夠使用和理解財務資訊和數據以及基本算術函數。

16.了解預算，以協助部門的財務管理。理解部門在整體酒店財務目標和目的中的作用，並管理以達成或超過預算目標。

17.展現對客人款待的領導能力，並確保在酒店活動的所有階段提供一致且高水平的服務。確保向活動策劃人銷售的產品和服務符合或超出他們的期望，建立忠誠度，並促進市場份額的增長。

1.了解飯店銷售管理理念、流程與策略。

2. 2~3年類似職位和豪華飯店 / 度假村能力的經驗。

3、財務管理背景。

4.需有合法在台工作的身份。