Customer Management Assistant (Shipai Branch)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The main duty of a Customer Management Assistant is to secure excellent admin works and to provide a high-quality of customer service.

The assistant will be expected to act as a British Council ambassador and provide top quality services to all customers, helping Branch Manager and English Course Consultant to meet all Key Performance Indicators (KPIs) and enabling the British Council to meet its sales and customer management targets.

Role context

British Council Taiwan runs a range of face-to-face Young Learner and Adult courses for the general public at Shipai teaching centre. The British Council plans to grow the work it does in the face-to-face market and welcomes applicants who can help make this happen. Excellent ability to help Sales and Customer Management (SCM) team to assist admin works, customer relations skills are required for this role.

Main accountabilities but not limited to the following :

1. Make sure all the facilities and materials are ready for the daily operation in the teaching centre.

2. Closely work with SCM team in order to support the daily duties, such as Customer Relation Management system’s account and opportunity creation, placement test booking, make-up lesson booking, student leave records, re-registration support and etc.

3. Be aware of potential child protection issues and report to line manager for further actions.

4. Provide prompt front desk service with good quality, such as greeting customers, guiding customers for placement test, answering phone calls and passing it to related teams for further actions.

5. Ensure guidelines are applied and upheld in line with Child Protection and Health & Safety policies.

Requirements : Essential

• Good written and oral communication skills in Mandarin and English catering to target market. Proficiency in a second language preferred.
• Undergraduate degree

Desirable

Role specific knowledge and experience :

Minimum / essential

Desirable

Benefits :