Customer Success Manager - Mandarin Speaking

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors / mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.

We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and leveling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role?

• Coordinate, engage, and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap)
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
• Advise the team on possible value add solutions to support the student
• Provide the global team insights into local cultural nuances and demands
• Keep up to date on student’s progress, and report back to the team regularly
• Proactively manage and foresee issues by resolving complaints or escalations promptly

What we are looking for?

Why work for Crimson?

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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