IT End User Services Engineer

Description

Millions of people experience Synaptics every day. Our technology impacts how people see, hear, touch, and engage with a wide range of IoT applications at home, at work, in the car or on the go.

We solve complex challenges alongside the most influential companies in the industry, using the most advanced algorithms in areas such as machine learning, biometrics and video processing, combined with world class software and silicon development.

Overview

Synaptics is looking for a IT End User Services Engineer to join our dynamic and growing organization. The ideal candidate will be responsible for maintaining and troubleshooting computer systems, supporting Windows environments, and assisting users with Microsoft Office 365 applications. The engineer will ensure smooth system operations, perform root cause analysis for complex issues, and uphold security policies and access controls. This position reports to the Core Infrastructure Manager.

Responsibilities & Competencies

Job Duties

• Assist with the maintenance of computer systems and basic troubleshooting
• Support Windows environments and escalate complex issues to senior team members
• Help users with Microsoft Office 365 applications and basic system functions
• Help in managing Microsoft 365 accounts and user access
• Learn and apply basic PowerShell commands for automation
• Research and test solutions under supervision to improve IT processes
• Support email and Microsoft Outlook settings, including Exchange Online
• Document IT processes, troubleshooting steps, and user guides
• Follow security guidelines and company IT policies
• Work with other IT team members to ensure smooth system operations
• Performs root cause analysis troubleshooting to find reason for problems and a permanent solution
• Responsible for ensuring admin access controls, logging, standards, and policies are industry standard
• Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability to resolve escalations of high complexity

Competencies

Qualifications (Requirements)

Belief in Diversity

Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.