Tw的職位

職位概覽

服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。

職位敘述

1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗

2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。

3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程 / 規範，包含增加及收取小費。

4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。

5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。

6. 專業、積極、即時地滿足顧客的服務需求。

7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。

8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。

9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。

10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。

11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。

12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。

13. 充分了解菜單中的每道餐點和飲料的成分與價格。

14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。

求才條件

1. 具有學習酒店或餐廳管理相關背景尤佳

2. 具有在奢華酒店 / 度假村擔任類似職位的經驗

3. 優秀的人際交往能力，具有親和力，擅長團隊合作並能建立良好的顧客關係

Position Overview

The Restaurant Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials.

The Role

1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.

2. Anticipate guests' service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences.

3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies / procedures including added and received gratuity.

4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.

6. Address guests' service needs in a professional, positive, and timely manner.

7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance.

9. Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.

10. Set tables according to type of event and service standards, including types of linens, glassware, plate / chinaware, and silver / flatware, ensuring all supplies meet quality standards.

11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use.

13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.

14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Talent Profile

1. General Education Certification / Diploma, preferably in Hospitality or Restaurant Management

2. Experiences in similar role / capacity at luxury hotels / resorts

3. Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations